Checking a business is genuine - ACCC
To check if a business has a valid licence, registration or permit, contact the relevant registration or licensing authority. Check business.gov.au for a list of business licences and permits that apply. The department that oversees fair trading laws in your state or territory can provide information on business licenses and registrations.
Contact us or report an issue | ACCC
Our phone operating hours are currently Monday to Friday 11 am to 3 pm AEST/AEDT, closed national public holidays.You can continue to make reports and enquiries through our online forms. Consumers. You can report a consumer issue or make an enquiry using our online form.; Phone 1300 302 502.; Businesses
Consumer guarantees – snapshot. The consumer guarantees apply every time you buy goods and services. When you buy goods, the seller guarantees that: goods will be of acceptable quality. goods will be fit for a particular purpose. goods will match their description. goods will match the sample or demonstration model.
Report a consumer issue | ACCC
Report a consumer issue. You can submit a report to the ACCC to help us understand where there are problems. Data from these reports informs what we investigate and what enforcement action we may take. It also helps to inform our compliance and education activities, industry engagement, advocacy and research. We focus on issues that can result ...
Consumer rights and guarantees | ACCC
Businesses must meet a set of basic rights when they sell products or services. These basic rights are called consumer guarantees. They are included in the Australian Consumer Law. Consumers automatically receive these consumer guarantees when they buy goods and services. It is unlawful for businesses to mislead consumers about these rights.
Warranties | ACCC
A warranty is a voluntary promise that a person or business makes when selling a product or service. Once the consumer buys the product or service, the warranty becomes a legal right. Businesses must comply with any warranties they have provided. The terms and conditions of a warranty may require the consumer to do certain things in order to ...
Scams | ACCC - Australian Competition and Consumer Commission
Types of scams. The most well-known scams that you may come across include: Dating and romance: The scammer creates a fake profile to lure you into a relationship, then asks you for money or to invest in something.; Investment scams: The scammer gets money from you for a fake investment opportunity.; Buying or selling: The scammer creates fake online stores or classified ads to sell you a ...
Repair, replace, refund, cancel | ACCC
Rights when consumer guarantees aren’t met. Consumers are entitled to a solution of a repair, replacement or refund if a product or service they buy doesn’t meet one of the basic rights. These basic rights are known as consumer guarantees. The solutions are collectively referred to …
Product safety | ACCC
Product safety and consumer rights. When a consumer buys a product, they have a right to expect it will be safe. Safety is part of acceptable quality, one of the basic rights called consumer guarantees under the Australian Consumer Law.. If a product is unsafe, this is classed as a major problem, so the consumer is entitled to their choice of a replacement or refund.
Legislation we enforce | ACCC - Australian Competition and …
The Competition and Consumer Act 2010 (CCA) covers most areas of the market: the relationships between suppliers, wholesalers, retailers, and consumers. Its purpose is to enhance the welfare of Australians by promoting fair trading and competition, and through the provision of consumer protections. Broadly, it covers: product safety and labelling.