Microsoft 365 SLA
2021年10月25日 · Looking for information regarding what the SLA would be for a broken feature within our tenant. We have a decent sized tenant and just leverage the free support included with our education agreement.
M365 SLA on Unified Enterprise Support? - Microsoft Community
2023年2月20日 · Service Level Agreements (SLA) for Online Services If you have already viewed the above references, since I haven't found other official documentation for SLA on Unified Enterprise Plan, I would like to suggest you contact your admin/IT department and let them create a support ticket via Microsoft 365 Admin Center> Support> New service request.
where can I find the service level agreement for the enterprise …
2016年3月4日 · Hi, I'm interested in upgrading to the Enterprise plan due to the advertised financial backing in the SLA which states: "Get peace of mind knowing your services are available with a guaranteed 99.9% uptime, financially backed service level agreement (SLA)"
O365 SLA and backups - Microsoft Community
2020年7月7日 · If you want to get SLA from Microsoft for O365, since our community has limited resource about it, we recommend that you contact the administrator in your company if you aren’t the administrator and follow the steps in the article to open a ticket, this is a most efficient way.
Microsoft SLA agreement
2024年7月2日 · We’d suggest you contact your office 365 administrator to go to Office 365 Admin Center-> Support-> New Service Request, the support engineers there have the correct escalation channel and this is the most efficient way to report such issue.
What's the RTO and RPO of Microsoft 365?
2022年12月13日 · Hi guys, is there anyone even know about the RTO and RPO of Microsoft 365? I've opened a ticket to try to get the answer from Microsoft support, it took almost 1 month but still do not have an answer for it and they even can not distinguish the difference between Availability in SLA and RTO, RPO in BCP.
RTO and RPO confirmation for 365 Online Services - Microsoft …
Hi Brian, For a large-scale cloud service like Office 365, we are focused on exceeding our SLA by designing and building services that are redundant and resilient. By delivering services with always on/always replicating architecture, the terms RTO/RPO become obsolete and are more of a legacy from the world of IT. To learn more about …
EULA for O365 Business and ProPlus - Microsoft Community
Hi, where can I find the EULA for O365 Business and ProPlus?
Office 365 RTO/RPO - Microsoft Community
For both Exchange Online and SharePoint Online, I’d like to explain the concepts of RTO/RPO are less relevant for a large-scale cloud service like Office 365. In the cloud, we are focused on exceeding our SLA by designing and building services that are redundant and resilient.
OneDrive for Business - Microsoft Community
2019年8月26日 · Office 365 hosted customers in Europe are recovering from an outage of about two days. Affected customers should make sure Microsoft gives them the downtime discount they’re entitled to.