What to do if a part is broken or damaged on my machine
In order to replace the broken or damaged part, you will need to contact an Authorized Service Center. 1. Go to Brother Technical Support.
Purchase replacement parts - Brother USA
You may purchase replacement parts for this machine by contacting a local Brother Authorized Service Center. You may use our ASC locator on our website at: Brother Authorized Service Center Locator. You can also purchase any external parts directly from Brother by contacting our parts department at 1-877-552-6255.
Download the user's manual - Brother USA
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The printer does not print or a printing error occurs. - Brother USA
To learn how to connect your mobile device and printer via Bluetooth, see "How do I connect the printer and my mobile device via Bluetooth®?". For RJ-4250WB(-L) only: If you are printing via wireless network, is the printer connected to your computer or mobile device correctly?
"Printer Jam" or "Paper Jam" (Paper is Jammed in the ... - Brother …
You may use the link below to find a Brother-authorized service center in your area. You may also contact Customer Service for additional warranty options. Brother Authorized Service Center Locator
Paper comes out wrinkled, creased or indentation. - Brother USA
7. Check that the paper used meets the Media Type setting in the printer driver. 8. Try using new paper from a fresh ream. 9. Check the paper used meets Brother's recommended paper specifications. Recommended Paper . Plain Paper: Xerox 4200 20lb or Hammer mill Laser Print 24 lb (90g/m2) Recycled Paper: No specific brand recommended
Faint, light, faded, or blank printed pages - Brother USA
Each Brother laser printer is designed to work at pre-set temperatures that are matched exactly to each of our individual toner formulations. Each individual component is designed to work with the other to ensure quality and reliability. Using non-Brother supplies may affect the hardware performance, print quality, and machine reliability.
Cannot print to the USB printer" - Windows 11 - Brother USA
We're aware of an issue when printing through a USB connection with Windows 11 where you receive the USB Connection Repair Tool with a message stating: "Cannot print to the USB printer". Though you receive this message the machine will still print. To resolve this issue, run the Windows Update to apply KB5008215. Contact your system admin or ...
"Ink Absorber Full" - Brother USA
- Use of some non-Brother inks is also a common cause of the problem since some non-Brother ink may clog the printhead nozzles resulting in frequent cleaning cycles being needed to maintain print quality. The internal ink absorber or flushing box isn't an part available for purchase. It should only be replaced by a Brother Authorized Service ...
OSvC Header - Brother USA
NOTE: The Brother machine can be powered OFF for up to 4 days without losing faxes in memory. - If the date and time appear on the display, then the issue is resolved. - If the message continues to appear on the display the machine will require service.