Expected long hold times, abandoned calls and poor experiences plague the outdated processes of customer service SAN FRANCISCO, Nov. 21, 2024 /PRNewswire/ -- Zingly.ai, the GenAI and digital-first CX ...

In-depth creative insights help creatives and marketers optimize ad performance NEW YORK--(BUSINESS WIRE)--Superside, the global leader in AI-powered creative services, today announced the launch ...

AI drives reinvention. Silicon Valley Bank is leveraging artificial intelligence to rebuild trust, scale operations and ...

Responding to the rapid rate of MACH adoption, the Alliance’s eLearning program rideMACH grows to equip companies with the essential skills needed to execute digital transformations NEW ...

The future of work and citizenship is evolving. AI can help us focus on what really matters: creativity, connections and ...

Contact Center as a Service (CCaaS) has positively impacted customer support by offering cloud-based, AI-driven tools, omnichannel capabilities and advanced analytics. As customer experience becomes a ...

CIOs are no longer just managers of IT infrastructure. They are increasingly being called upon to drive innovation within ...

Unifying and customizing the agent experience within the third-party business systems agents already use helps contact centers lay the foundation for smarter work and more efficient, precise customer ...

Customers can now focus on creating digital experiences while ensuring patient data is secure and protected NEW YORK, Nov. 20, 2024 /PRNewswire/ -- Optimizely, the leading digital experience platform ...

Marketing efficiency is more crucial than ever as budgets shrink. Focus on core goals, cut unnecessary tasks and embrace AI ...

When digital asset management is done right, it gives teams easy access to the best, brand-safe content they need and creates ...

With more than a dozen years of experience as a digital assets manager, John brings a user-centered approach to implementing, operating, and governing DAM systems. He has built taxonomies for ...