The most impactful developments and insights into the strategies and innovations that shaped digital engagement in 2024.

It’s almost unknown outside the South, but Dillard’s has thrived where Macy’s, Nordstrom, and Kohl’s have stumbled.

Customer service is a vital part of any business and can ultimately be what either makes the business a success or marks it as a failure. Frustrated or unhappy consumers can have a negative impact on ...

We've searched the web to bring you all of this month's best Microsoft Office deals*. Even with the rise of Google Workspace and other free office software, there are still those who prefer to use ...

The problem, as she puts it, is that Microsoft would only be able to do it once a court order takes effect that forces sweeping changes for Google’s Play Store on Android, like opening it up to ...

A tweet claiming that Microsoft Office uses the content of customer documents to train ... unethical behavior we’ve seen when it comes to training AI models, it’s not surprising that these ...

AI training. “In the M365 apps, we do not use customer data to train LLMs,” the Microsoft 365 X account said, responding to claims. “This setting only enables features requiring internet ...

Nov 27 (Reuters) - Microsoft (MSFT.O), opens new tab on Wednesday denied claims that it uses customer data from its ... Fortnite' maker Epic brings game store to millions of Android devices ...

What you need to know Microsoft was accused of using data from Word documents and Excel spreadsheets to train AI models earlier this week. The tech giant has denied the rumors, stating, "In the ...

Competitors complain Microsoft locks customers into its cloud service FTC earlier set the stage for probe into Microsoft's role in AI market Investigation's future uncertain under Trump ...

Microsoft announced that it has restored most of its application services, including Outlook and Teams, impacted by the reported outages on Monday morning. In a statement on X at about 11 p.m. ET ...