Struggling to choose between ACD vs IVR? Learn which one's best if you have to choose and when you should use both.

Several changes are coming to the federal acquisition sector including OFPP’s new requirements for procurement forecasts and subcontracting oversight.

Everyone knows Microsoft (NASDAQ: MSFT) and its best-known products, including the Windows operating system and Microsoft 365 ...

The advanced e-commerce strategies enhancing product sales can—and should—be applied to appointment-based businesses that ...

Minima is working with ARM’s Flexible Access Program, which gives startups access to the hardware giant’s IP portfolio and ...

CRM platforms and VoIP systems go hand-in-hand. Find out more about this integration and what it can do for your business.

We checked out the new RedMagic 10 Pro, a powerful Android gaming phone that goes above and beyond when it comes to ...

Get step by step guidance on the unique elements required for a call center business plan, including hiring, finances, and ...

As remote work continues to rise in Ghana, businesses are scrambling to adapt, often without fully addressing cybersecurity ...