Struggling to choose between ACD vs IVR? Learn which one's best if you have to choose and when you should use both.

Based on a series of children's books, That Christmas barely stuffs enough hokum in its stocking to make it as holiday ...

Several changes are coming to the federal acquisition sector including OFPP’s new requirements for procurement forecasts and subcontracting oversight.

Partnering with Ericsson, this marks Verizon Business’ second Innovation Session hosted at SoFi Stadium in Los AngelesThe ...

How Hello Alice co-founders Elizabeth Gore and Carolyn Rodz survived a terrible, horrible, no good, very bad year of legal ...

CRM platforms and VoIP systems go hand-in-hand. Find out more about this integration and what it can do for your business.

Shopping for the holidays can be overwhelmingly stressful, especially when there's no local mega-mall nearby to complete your gift shopping in one fell swoop. So with no giant shopping outlet to rely ...

Get step by step guidance on the unique elements required for a call center business plan, including hiring, finances, and ...

At the Amazon delivery station in Milpitas, hundreds of thousands of packages can flow through the warehouse on Cyber Monday, ...

We recently published a list of 10 Best Affordable Tech Stocks To Invest In Now. In this article, we are going to take a look ...