With virtual agents handling mundane tasks, AI-enabled contact centers see AHT increase as live agents do more complex tasks.

MatX Inc., a chip startup led by former Google LLC engineers, has reportedly raised $80 million in fresh funding.

Discover how computer vision models from Roboflow are transforming industries by boosting efficiency, creativity and ...

Anthropic’s latest funding round comes two months after OpenAI raised $6.6 billion in the largest startup investment on ...

AI dominated two major conference this week, too. At its Ignite conference, Microsoft was only too happy to ride the AI train, taking Copilots into every nook and cranny of the enterprise. At the SC24 ...