Five9 launches research at CCCX revealing UK consumer distrust in energy, healthcare, airline and financial service providers ...

IPI named #18 in Best Companies to Work For list which follows IPI’s three-star Best Companies rating earlier this year ...

Winners announced at the greatest customer contact awards in Europe, the ECCCSAs - European Contact Centre & Customer Service ...

FourNet & Alzheimer’s Society pick up the ‘Oscar’ at European Contact Centre and Customer Service Awards 2024 ECCCSA ...

Cirrus Adds NICE CXone Mpower To Its contact centre Portfolio to Transform the UK Mid-Market CCaaS Landscape. Cirrus, the ...

An Enhanced Reputation of the Contact Centre Industry: 70% of Agents Would Recommend Their Job to Others - Calabrio report ...

Content Guru & NHS England, London Region Receive “Highly Commended” for Healthcare Sector Project of the Year at IT Industry ...

Grands Moulins de Paris, a key player in the milling market in France and internationally, has worked with Sabio to deliver a ...

Can technology put utilities back on top for customer centricity? Richard Farrell Netcall discusses - contact centre ...

Azamara Cruises has announced a massive benefits following the opening of its dedicated UK based contact centre earlier this ...

Winners celebrated at the 2024 CCNNI Awards organised by Contact Centre Network NI (CCNNI) Northern Ireland’s customer ...

Content Guru Wins ‘The Innovation Award’ at the Lloyds Bank British Business Excellence Awards 2024 for contact centre ...