The collaboration will support over 52,000 retail locations, marking a pivotal step in transforming physical stores with ...

Google's strength lies in its dominance in cloud services through Google Cloud Platform (GCP), coupled with its leadership in ...

Skype has permanently halted credit and phone number sales as Microsoft pushes users toward monthly subscriptions.

Microsoft and Gnani.ai have collaborated to deploy enterprise-level voice-based AI models in India through scalable, ...

Imagine a large retailer with a contact center that supports customers who speak multiple languages. Previously, they needed separate bots for each language, making things complicated and slowing down ...

Five9 FIVN shares have rallied 50.9% in the past three months, outperforming the Zacks Internet – Software industry and the ...

Five9 agents and Microsoft Teams users can now both see real-time presence status from a consolidated directory, enhancing organizational collaboration and improving customer experiences SAN RAMON, ...

We recently compiled a list of the Top 10 AI Stocks on Latest News and Analyst Ratings. In this article, we are going to take ...

Staying productive, innovative and secure has never been more critical than it is today. Enter the ultimate power trio: ...

In this shortened, executive version of our deployment and adoption guide, we share what we learned rolling out Microsoft 365 Copilot to our more than 300,000 employees ... That creates accountability ...

Customer service representatives often travel from the team’s offices to its arena on game days to meet with season ticket ...

Customer experience (CX) provision is a crucial aspect of any business strategy, as it can influence consumer loyalty, ...