FIVN's new bi-directional presence feature for Microsoft Teams boosts collaboration, streamlines customer support and ...

Microsoft and Gnani.ai have collaborated to deploy enterprise-level voice-based AI models in India through scalable, ...

Imagine a large retailer with a contact center that supports customers who speak multiple languages. Previously, they needed separate bots for each language, making things complicated and slowing down ...

Staying productive, innovative and secure has never been more critical than it is today. Enter the ultimate power trio: ...

Customer experience (CX) provision is a crucial aspect of any business strategy, as it can influence consumer loyalty, ...

Microsoft stock is challenging its 52-week high, which is also its all-time high price. Read more on what investors can ...

UAE- based Phygrid , the Store Digitalization Standard deployed by large retailers in over 50 countries has announced a ...

Calling landlines and mobile numbers now requires a subscription, and Skype-to-Skype calls remain free and unaffected. However, users of Skype’s virtual phone numbers for international calls or ...

Microsoft partners including Net Friends and HillSouth get ready for automatic toggle to new Outlook coming in 2025 and 2026.

How do I contact Microsoft customer service? Microsoft has a Contact Us page that will direct you to the proper support depending on what you need. For example, global support numbers for ...

Five9 has announced the release of Microsoft Teams UC Integration. This new Teams feature has a bi-directional presence, allowing agents to communicate with experts and accelerate resolutions for ...