At WebexOne, Cisco Webex announced CX Basic and CX Essentials to complement their existing Contact Center platform while demonstrating how AI is incorporated within their CCaaS offering. Automated ...

The Cisco Contact Center Portfolio is benefiting from brand-new AI and customer experience capabilities from the two companies the giant acquired last year; CloudCherry and Voicea. Cisco is making ...

Cisco Systems has been on a mission this year to refocus its contact center business. Under Amy Chang, Cisco's senior vice president of collaboration, the company on Monday announced its plan to ...

Cisco's Webex AI Agent automates contact center inquiries with conversational intelligence for quick and effective issue resolution New Webex AI Agent, AI Agent Studio and Cisco AI Assistant for ...