What fears or objections do potential customers frequently have, and how do you effectively address them? We posed this ...

If you've been on a road trip, you’re probably familiar with modern tolling systems that allow you to pay your toll fees ...

Aussie Broadband, the Australian operated telco hailing from regional Victoria, has doubled down on a service model that many ...

At his previous call center job, without an AI program, he answered at most 30 calls per eight-hour shift. Now, he gets through that many before lunchtime. He gets help from an AI “co-pilot,” an ...

Talk about rising to the occasion under pressure ... for that person – and deliver they certainly do. Not a bad customer service philosophy to adopt for any business. How would you handle ...

Following the death of one of its vocalists, Mercy Sunot, OPM band Aegis issued a plea to respect her and her loved ones in their time of grief amid talk on social media that her alleged “bad ...

The tool has also saved customer-service agents several minutes per call, he added. "I have people routinely talk about how it's helping them get through their day in a more efficient way," Markus ...

MTN Uganda is a subsidiary of MTN Group, a multinational Telco operating in Africa and Middle East, with over 280milllion subscribers, making it the largest in Africa Job Summary: To effectively ...

As we get deeper into the holiday season, it may feel like your expenses are piling up. Reducing your monthly bills can be ...

Debt-troubled UK broadband ISP TalkTalk recently published their group accounts for the year to 29th February 2024, which reveals that their on-net customer base (fibre FTTP/C and broadband) fell ...