Every social media site has its own specific challenges, but it's important to have a cohesive strategic approach to all of your social media activity to ensure you are maximising results. You should ...
All customer-facing employees need to be prepared get to know customers on a one-to-one basis. Through each interaction, they can build a relationship - helping them anticipate requirements and exceed ...
The humble questionnaire is a very powerful tool. Not only does it allow you to find out what your customers think, it’s also a great way to boost customer loyalty and build relationships. But what ...
The aggressive complainer is an extrovert who is controlling, practical and decisive. To get on their wavelength, avoid small talk and get straight down to business. Give them options so they feel ...