So we’d like to transfer this knowledge to the next generation.” To learn more about how leading companies around the world are embracing Microsoft AI capabilities to reinvent customer engagement, ...

Customer experience (CX) provision is a crucial aspect of any business strategy, as it can influence consumer loyalty, ...

But maintaining such a high-impact global presence introduces its own variety of challenges: staying in tune with individual markets, ensuring broad customer satisfaction, and quickly containing ...

Microsoft on Wednesday denied claims that it uses customer data from its Microsoft 365 applications, including Word and Excel, to train artificial intelligence models.

Microsoft says it isn’t using customer data from its Microsoft 365 apps to train its AI models. The clarification addresses reports circulating online in the last few weeks claiming Microsoft required ...

“The trouble with artificial intelligence is that computers don’t give a damn. But we do,” said Microsoft CEO Satya Nadella at day one of Microsoft Ignite, hosted online and in person in Chicago ...